How does Tichala Work ?​

Tichala receives calls from your SMART Number and shares the calls to all the available call representatives Any team member that is available to answer the customer

What does tichala offer that your regular number doesn't ?

Tichala offers business owners a modern and efficient communication solution that enhances professionalism, scalability, and customer experience while providing advanced features and cost-efficiency.

Features
  • Call Center Solution

  • SMART Number

  • Call Note

  • Records

  • Audio Marketing

Use Cases

Discover how Tichala can help your business level up . if you have specific needs or further clarification, our support team is ready to assist.

Using Tichala is like having a magical helper for your business calls!

When someone call your SMART number, this system makes sure

the call goes straight to the right person who can help them.

It’s like having a secret superpower to connect people to the perfect helper!

 

But wait, there’s more! If someone has a tough question or a tricky problem,

the call can go straight to someone who’s a real expert in that stuff.

And while someone’s waiting on the line,

 

they can listen to fun messages all about your business or your awesome products.

It’s like having your own little radio show for your customers!

 

Tichala helps your business make sure everyone

gets the help they need fast and feels super happy and taken care of.

It’s way better than sending messages on apps like WhatsApp or Telegram because

it’s like having a whole team of helpers ready to assist your customers right away!

 

With Tichala’s call center solution, you can make sure your customers are happy,

and everyone feels like a VIP!

With Tichala’s call center solution, startups can

efficiently manage incoming calls from their SMART Number.

 

All team members can receive calls, ensuring prompt responses to customers.

If customers face technical issues or need personalised help,

calls can be sent to specialists or supervisors.

 

Team members can take detailed notes during calls

to track feedback and resolve issues fast.

 

Plus, Tichala enables startups to use wait times for audio marketing,

promoting new features or updates and boosting engagement and brand awareness.

Imagine running your bustling travel agency, phones ringing with eager travelers. Tichala’s got your back!

Effortlessly handle all those calls with our call center solution from your SMART Number. Every team member jumps in during peak times to give clients prompt attention.

Got a tricky booking or a reservation snag? Tichala directs clients to your top problem solvers. Plus, while they wait, they get sneak peeks of exclusive deals and dreamy destinations through exciting audio messages.

With Tichala, you can handle any call, make every client feel special, and turn wait times into dreamy vacation previews, all while growing your business!

Tichala’s call center solution, you can easily route those calls to your sales team,

making sure every customer gets the help they need right on time.

And if someone needs extra-special advice or has a tough question,

Tichala can connect them straight to your expert pharmacists for some top-notch advice.

 

Plus, while your customers wait on the line,

they’ll hear helpful health tips, exciting wellness events,

and even news about the latest pharmacy products through fun audio messages.

It’s like having your own mini health broadcast right in your store!

 

Tichala keeps detailed notes of all your customer calls,

so you can always keep track of who needs what.

It helps you follow up with customers and make sure they’re getting the care they need, every step of the way.

 

With Tichala by your side, you can handle any call,

make sure every customer feels cared for,

and even turn those wait times into helpful health lessons!

Frequently Asked Question​

Discover how to integrate our solution with business seamlesly. if you have specific needs or futher clarification, our desigb team is ready to assist.

Tichala receives calls from your SMART Number and shares the calls to all the

available call representatives (Any team member that is available to answer the

customer)

  1. We are building the enterprise tools for Small Businesses to win big
  2. We have made it our life’s mission to take the tools big businesses use to win and make it available to small businesses

—— Feel free to join the journey (Sign up) ——

  1. A SCENARIO: Someone calls a normal business line and the customer keeps

getting line busy line (Pam Pam Pam), if you do not answer that customer you

could have lost a potential profit.————

  1. So call sharing is a feature that reduces the amount of missed calls a business

has with the aim of improving customer experience and increasing profits

  1. The is what happens that someone calls your Tichala Smart number and the

calls goes to the people who are available (That is why you have to use a SMART

number)

You pay for what you use:

    1. The SMART number used Monthly
    2. The number of team members you share the calls with Monthly
    3. Outgoing calls made